Can I keep my old BT lines and still use Yellow Telecoms?
	Yes, you keep paying BT for your line rental but direct all your calls through Yellow Telecoms, so that you can make massive savings instantly.
	I am a cable customer, can I still use Yellow Telecoms?
	Unfortunately not. CPS is not compatible with cable networks.
	What if my company has a telephone system or PBX. Can I still use you?
	Yes, you can. All we need to know is your telephone number, postcode and billing details. If you do not currently use BT for your calls then your contract engineer can simply re code your system to direct your calls to us. If you require the services of a Yellow Telecoms engineer there is a small charge which is redeemable against your future telephone bill, so in essence doesn’t cost you a penny.
	Are volume discounts on offer?
	Yes, if your phone bill is over £1000 a month, we may be able to offer you further discounts against our regular tariff.
	How much could I save?
	Difficult to answer as some companies spend more on calls than others. However, if you are currently paying for your calls on BT standard tariff you should save at least 55%-90% depending on what types of call you do. Put simply, you should save hundreds, if not thousands of pounds, every year.
	What happens once you've received my application?
	Your telephone numbers are provisioned on our network and checked for Call Diversion (currently incompatible with CPS). Once we have received confirmation of this check we then contact BT with your reference information and wait for them to give us a date that you will be routed through to Yellow Telecoms. This date is normally 14 working days after submission. BT will usually send a letter to you confirming this date and informing that they will only be providing your line rental and any other agreed services. We will write to you to inform you of the swap over date to Yellow Telecoms and to welcoms you to our service.
	How do we receive our bills?
	We will post or email your bill to you on a monthly basis, then collect the payment via your nominated payment method 14 days after the end of the billing month.
	What if I wish to cancel my account with you?
	We give you an automatic 14 day cooling off period from receipt of your application form. After this period, if you need to cancel, no matter what the reason, simply notify us and we will cancel your account at no cost to you.